EC Psychology and Psychiatry

Introduction: The patient’s view as a receiver of health care service is a key factor to be taken into account in evaluating the quality of health care services delivery in many developing countries. The idea of patient satisfaction centers around the evaluation of the nature of the clinical cooperation among patients and health maintenance processes in care facilities.

Objective: To assess patient’s satisfaction levels in private and public hospitals of Peshawar, KP.

Methodology: A comparative cross-sectional study was carried out in two public and two private tertiary care hospitals of Peshawar, KP. The non-probability convenient sampling was used through Cochrane formula of 50% prevalence. A total of 399 patients were interviewed using a closed ended questionnaire to obtain information on patient’s satisfaction at the targeted hospitals. The data was analyzed through SPSS v.25, descriptive and inferential statistics were calculated on 95% confidence interval and 5% precision of error.

Results: The total number of in-patients in this study is 284 (71.2%) while the number of out-patients is 115 (28.8%). A total of 346 (87%) patients were satisfied with the health facilities provided by the hospitals while the rest 53 (13%) were unsatisfied with the health facilities provided by those hospitals. The standard value for in-patient’s satisfaction level is 45. The total number of satisfied in-patients was 106 (26.5%) while only 9 (2.3%) of them were unsatisfied. The standard value for out-patient’s satisfaction level is 30. 255 (63.7%) of the total out-patients were satisfied while only 29 (7.2%) were unsatisfied.

Conclusion: Taking into account the unreasonable satisfaction level of the private hospital patients, it is necessary for public hospitals to establish refinement measures in an effort to provide good quality health services and to get a serious spot in the health care market.

Keywords: Patients Satisfaction; Hospitals; Private Hospitals; Public Hospital

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