EC Nursing and Healthcare

Between January 2016 and April 2017, the National Committee for Patient Safety documented 137 events that resulted from poor communication between nurses and patients. East Java had the highest percentage (27%), out of the 11 provinces in Indonesia that were measured.

Adverse events, near misses, and other incidents made up 55.47%, 40.15%, and 4.38%, respectively, of the 137 patient safety incidents. The healthcare system has recently favored patient-centered care as well as contact between nurses and patients made possible through effective communication. It has also been obvious that patients were becoming more engaged in their care. Additionally, knowing how patients felt about their treatment made the organization and employees aware of patients' dissatisfaction. According to research done in Canada, the UK, and Australia by the Joint Commission International on patients' perceptions of nurses' communication, there were roughly 10% and 16.6% of adverse events related to dangerous health treatment, respectively.

Keywords: Patients; Perception; Nurse; Communication; Hospital

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